Refund and Cancellation Policy

Last updated: 24 July 2026.

This page explains how to cancel a paid hosting subscription and when you get money back. It sits alongside our Terms of Sale.

The short version

You can cancel at any time, from your account, in one click.
Cancelling stops future charges. Your hosting runs until the end of the period you have already paid for.
Within your first 14 days, you can have your money back, less the part of the period you have already used.
If something has gone wrong on our side, tell us — we would rather refund you than argue.

1. Cancelling

Cancelling is not the same as a refund. It stops the next payment; the time you have already paid for is still yours, and your instance keeps running until it runs out. After that the instance is shut down and removed.

2. The 14-day right to cancel

2.1 If you are a consumer buying at a distance, the law gives you 14 days from the day you subscribe to change your mind, without needing a reason.

2.2 Your instance is built as soon as you pay, which is what you asked us to do. Because the service therefore starts inside the 14 days, we refund what you paid less a proportionate amount for the days the service was available to you. For a monthly subscription, that is roughly the daily price times the number of days used.

2.3 To use this right, email us within 14 days of subscribing and say that you want to cancel. A clear statement is enough — there is no form to fill in.

2.4 Refunds are made to the payment method you paid with, within 14 days of us accepting the cancellation.

3. After the first 14 days

3.1 Subscriptions are paid in advance, so we do not normally refund part of a period that has already started. You keep the service until the period ends.

3.2 That is a general rule, not a wall. If you subscribed by mistake, were charged twice, renewed without meaning to, or never really used the service, write to us and say so. We would rather sort it out than keep money from someone who is unhappy.

4. When we will refund you

We will refund you, in full or in part as appropriate, if:

you were charged twice for the same period, or charged after cancelling;
your instance could not be provided at all;
the service was unavailable for a substantial period through our fault;
you were billed at the wrong price.

5. What a refund does not cover

5.1 Charges from your AI provider. Your hosting subscription does not include AI usage: you hold your own account with Anthropic, OpenAI, Google or another provider, and they bill you directly. We cannot refund money you paid to them. See our Terms of Sale.

5.2 Time already used, other than as described in section 2.

6. If we cancel

If we stop offering the service, or close your instance for a reason that is not your fault, we refund the unused part of what you have paid. If we suspend an instance for unlawful use or for damaging our infrastructure, we do not.

7. Contacting us

Kateryna Lysenko-Gelembiuk trading as DMJBot
14 Fallow Park, Wallsend, NE28 9GA, United Kingdom

Email: domyjobbot@gmail.com

Nothing on this page affects your statutory rights.